01
Discover
Diamant 1 · Diverge
Explore widely before judging.
Analysis of manual membership management processes within CSOs.
Back to portfolio
Software
Afri-Members — Civil Society Organization Management Platform
SaaS platform enabling Civil Society Organizations to fully digitize membership management, dues collection, and Mobile Money payments.
Client
Category
SOFTWARE
Duration
2 mois
Team
2 pers.
The challenge
“CSOs traditionally managed their memberships and dues manually, resulting in wasted time, a lack of traceability, and difficulties in collection.”
Afri-Members is a SaaS platform designed to meet the digitalization needs of Civil Society Organizations (CSOs). It centralizes membership management, dues collection, and Mobile Money payments, while automating SMS and email reminders. Each organization gets its own space to configure member categories and dues types, while members benefit from a personal dashboard to track and pay their dues online. The platform also includes one-click reporting features and compliance with applicable regulations for CSOs.
Design Thinking
Our method — the double diamond
Every project is run with the double diamond, the Design Council standard: two divergent phases (broad exploration) alternated with two convergent phases (structural choices). It ensures we design the right thing before designing it right.
Discover
Diverge
Define
Converge
Develop
Diverge
Deliver
Converge
02
Define
Diamant 1 · Converge
Frame the real problem to solve.
Identification of the core need: a simple, secure and accessible tool for managing contributions.
03
Develop
Diamant 2 · Diverge
Imagine multiple solutions, prototype.
Design of a SaaS platform with organizational space, member area, and Mobile Money integration.
04
Deliver
Diamant 2 · Converge
Ship, measure, iterate.
Deployment of the platform with automated reminders, reports and regulatory compliance.